Can commission rules differ per mandate?

It is the condition for the tool being useful at all, because a uniform portfolio does not exist: the first owners almost always have special terms. The rule is described once per mandate — base, rate, what is recharged, what is included — then applied at every payout without anyone having to remember it.

Can owner statements be produced automatically?

Yes, and it is usually what triggers the project, because several days a month disappear. The statement is built from bookings, jobs and costs already attached to the property: the value is not in the layout, it is in every line being justifiable without reopening a spreadsheet.

Can cleaning contractors be tracked in the tool?

Yes: the job is scheduled from departures and arrivals, confirmed from mobile, with photos if you use them, and its cost attaches to the property. That attachment is what allows clean recharging to the owner and shows which property costs more to run than the others.

Has Zora equipped a concierge company before?

No, not managing on behalf of third parties. The closest engagement in the portfolio is a short-term rental operator managing their own properties: multi-channel revenue, per-property costs and the profitability calculation are the same there. What that precedent lacks is precisely the mandate, the commission and the payout — the part designed with you.

Property concierge services

Management software for property concierge companies

A concierge company operates properties it does not own, for owners expecting an accurate statement every month, with a field team on whom the guest's review depends.

What your trade computes that others do not

Your revenue is not what you collect. Nights land in your accounts, but they belong to the owner; what is yours is a commission, computed on a base that varies from mandate to mandate — on gross or net of platform commission, before or after tourist tax, with or without cleaning recharged. In a single month, two owners can therefore be paid under two different rules, and it is that diversity that makes a spreadsheet untenable past fifteen properties.

The payout is then a dated operation, not an invoice. Per owner and per period, you must add up revenue across channels, deduct commission, advanced costs and jobs performed, then produce a statement explaining every line. It is the document trust rides on: an owner who does not understand their statement eventually takes their property back, and never says so in advance.

Finally, production is a business of short windows. Between an eleven o'clock checkout and a four o'clock arrival, cleaning, linen, restocking and inspection must fit — often with external contractors paid per job. Knowing in real time what is done, what is not and what is about to cost the owner money is an operational requirement, not a reporting comfort.

What most concierge companies work around by hand

The business holds as long as the number of properties fits in the manager's head.

Each owner's statement is built by hand, once a month.
Commission rules differ per mandate and live in the contracts.
The contractor schedule is a message thread, corrected through the day.
Costs advanced for an owner are noted separately, and sometimes forgotten.
Platform revenue is copied out before every payout.
An owner who wants to know how their property is doing sends a message.

What we have not done here yet

No engagement in the portfolio covers this sector. We would rather write that than let it be assumed. Here is the closest one by its management rules:

Short-term rentalReal profitability for a short-term rental portfolioA financial dashboard replacing an Excel workbook: automatic consolidation of booking revenue and accounting charges, then real margin computed by unit, by month and by channel.Read the full case study

What this asks to be built

The building blocks involved, described in detail on their own pages.

Frequently asked questions

Can commission rules differ per mandate?: It is the condition for the tool being useful at all, because a uniform portfolio does not exist: the first owners almost always have special terms. The rule is described once per mandate — base, rate, what is recharged, what is included — then applied at every payout without anyone having to remember it.
Can owner statements be produced automatically?: Yes, and it is usually what triggers the project, because several days a month disappear. The statement is built from bookings, jobs and costs already attached to the property: the value is not in the layout, it is in every line being justifiable without reopening a spreadsheet.
Can cleaning contractors be tracked in the tool?: Yes: the job is scheduled from departures and arrivals, confirmed from mobile, with photos if you use them, and its cost attaches to the property. That attachment is what allows clean recharging to the owner and shows which property costs more to run than the others.
Has Zora equipped a concierge company before?: No, not managing on behalf of third parties. The closest engagement in the portfolio is a short-term rental operator managing their own properties: multi-channel revenue, per-property costs and the profitability calculation are the same there. What that precedent lacks is precisely the mandate, the commission and the payout — the part designed with you.

Let’s talk about your project

Describe what you are trying to build. We answer with an honest first read on feasibility and scope — even when the answer is that you do not need us.

Tell us about your trade